Last Updated: July 2026

1. Introduction and Agreement to Terms

Welcome to the website of Marigold Services Ltd (“Company”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of our website, including our primary domain (marigold-services.com) and any associated development or staging websites (collectively, the “Site”).

By accessing, browsing, or using this Site, you confirm that you accept these Terms & Conditions in full and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

2. Important Legal Disclaimers regarding Our Business Model

Before using our Site or engaging our services, you must fully understand and accept the following structural operating principles of Marigold Services Ltd:

Not an Insurance Company: Marigold Services Ltd is an independent Accident Management Company. We are not an insurance company, insurer, or underwriting agent, and we do not sell or issue insurance policies.

Not a Law Firm: We are not a law firm and we do not provide independent regulated legal advice. We work closely alongside independent external solicitors experienced in road traffic accident claims to whom we may introduce you if you require legal representation.

Service Scope: We assist motorists who have been involved in non-fault road traffic accidents by managing their claims, arranging vehicle recovery, vehicle storage, damage assessment, and providing replacement vehicles.

3. No Guarantee of Service Acceptance or Vehicle Provision

The content on this Site does not constitute a contractual offer or a guarantee that you will receive our services or a replacement vehicle.

Eligibility Assessments: All services, including the provision of a replacement vehicle or access to Credit Hire, are strictly subject to an explicit eligibility assessment, verification of your non-fault status, accident circumstances assessment, identity verification, and documentation checks.

Credit Hire Agreements: If you are deemed eligible for a replacement vehicle under credit hire terms, the vehicle will be supplied subject to your execution of a separate, formal, legally binding Credit Hire Agreement. This agreement carries specific contractual terms, liability obligations, and credit assessments where applicable.

Vehicle Availability: While we aim to provide eligible customers with an appropriate replacement vehicle as quickly as possible—frequently targeting same-day delivery—this is explicitly a target and cannot be guaranteed. Vehicle provision remains subject to fleet availability, your geographic location, and the specific verification timelines of your accident circumstances.

4. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

5. Acceptable Use Policy

You may use our Site only for lawful purposes. You may not use our Site:

In any way that breaches any applicable local, national, or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to reproduce, duplicate, copy, or re-sell any part of our Site in contravention of the provisions of these terms.

6. Information About You and Your Visits to the Site

We process information about you in accordance with our Privacy Policy. By using our Site, you warrant that all data provided by you is accurate, truthful, and complete.

7. Limitations of Liability

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up-to-date.

If you are a business user:

We exclude all implied conditions, warranties, representations, or other terms that may apply to our Site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our Site, or the use of or reliance on any content displayed on our Site.

If you are a consumer user:

Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.

8. Third-Party Links and Resources

Where our Site contains links to other sites and resources provided by third parties (including independent solicitors, repair networks, or partner services), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

9. Governing Law and Jurisdiction

These Terms & Conditions, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. You and Marigold Services Ltd both agree that the courts of England and Wales will have exclusive jurisdiction over any matters arising from or relating to the use of this Site.

10. Corporate and Contact Details

Company Legal Name: Marigold Services Ltd

Registered Office Address: City Gate House, 246-250 Romford Road, London E7 9HZ, United Kingdom

Contact Email: info@marigold-services.com