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246-250 Romford Rd
Forest Gate, London, United Kingdom
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Frequently Asked Questions

Everything you need to know about our accident support and replacement cars.
few questions about our replacement car hire services
General Questions

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General Questions

Here are answers to common questions about car accident claims and vehicle recovery.
How do I start my car accident claim London?
Call our support team right away. We collect your details and start the process.
Do you manage the accident claim for me?
Yes we manage the entire legal process on your behalf. We speak to the insurance companies for you.
When should I get a credit hire vehicle?
If you have been involved in a road traffic accident and want a replacement vehicle then a credit hire vehicle is most likely appropriate if:

The accident was not your fault.
Your own vehicle is legally unroadworthy
You do not have any other vehicle to use
You cannot afford to get your vehicle repaired
If all the above conditions are true then you should consider getting a credit hire vehicle to continue your routine work.
What is credit hire and how much will I have to pay for it?
Credit hire is when you’re given a replacement car, but no money changes hands until the hire is over. If you weren’t at fault for an accident, your insurer may offer you a credit hire car, and plan to claim the costs back from a third-party insurer.

Marigold services recovers all the hire charges from the at-fault party’s insurance company, so you may not need to pay any charges. But we will need your help to process the claim.
What should I do if I don’t have enough storage space to store my damaged car?
We have a highly secured and well-organized vehicle storage service. If you need to store your damaged car, let us know and we will make arrangements to pick up and store your vehicle in our well-protected storage site. It is monitored 24/7 with CCTV cameras.
How will I be updated about the progress of my claim?
Our highly specialized claim handlers will update you regularly you through SMS or email throughout the claim and/or via calls in case of emergency.
What documents need to be filled out for car replacement?
For replacement car, the hire agreement & delivery/collection short term rental agreement, storage agreement (if provided), and statement of truth for impecuniosity will need to be filled in and signed. Further, you will be requested to provide driving and vehicle documents along with any other documents required by the third party insurance company.
What type of vehicle will I receive as a credit hire car?
We have a variety of hire vehicles, both PCO and non-PCO. Typically, we provide a like to like vehicle as a replacement*. E.g. if you have a small vehicle, we will offer the same. If you have a prestige car, you will be given a prestige car and so on.

*Please note that it is subject to availability of the vehicles in the fleet.
How much time does it take to receive a replacement vehicle?
If your vehicle is un-roadworthy (off the road) and if you have completed all the paperwork, we can typically provide a replacement car to you on the same working day. In case of any long-distance issue, we still typically deliver the vehicle within 24 hours.
How does Marigold Services Ltd cover its costs?
Marigold Services Ltd is a specialised Credit hire company with the ability to process claims and send the bill to the insurance company of the driver at-fault on your behalf.
Who will process my claim?
Our in-house teams of specialized claim handlers will process your case.