Question 1

When should I get a credit hire vehicle?

Accepted Answer

You should consider a credit hire vehicle if you have been involved in a road traffic accident, the accident was not your fault, your own vehicle is legally unroadworthy, you do not have another vehicle to use, and you cannot afford to repair your vehicle immediately.

Question 2

What is credit hire and how much will I have to pay for it?

Accepted Answer

Credit hire means you are provided with a replacement car after a non-fault accident without paying upfront. Marigold Services aims to recover the hire charges from the at-fault party’s insurance company, so you may not need to pay the charges, subject to claim requirements and your cooperation.

Question 3

What should I do if I don’t have enough storage space to store my damaged car?

Accepted Answer

Marigold Services offers secure vehicle storage for damaged cars. If storage is required, we can arrange collection and storage of your vehicle at a protected site monitored 24/7 with CCTV cameras.

Question 4

How will I be updated about the progress of my claim?

Accepted Answer

Our claim handlers update you regularly through SMS or email throughout the claim process, and may contact you by phone in urgent or emergency situations.

Question 5

What documents need to be filled out for car replacement?

Accepted Answer

For a replacement car, you may need to complete and sign a hire agreement, delivery or collection short-term rental agreement, storage agreement if storage is provided, and a statement of truth for impecuniosity. You may also be asked to provide driving documents, vehicle documents, and any documents requested by the third-party insurance company.

Question 6

What type of vehicle will I receive as a credit hire car?

Accepted Answer

Marigold Services provides a range of PCO and non-PCO hire vehicles. Where possible, we aim to provide a like-for-like replacement vehicle based on your own vehicle type, subject to fleet availability.

Question 7

How much time does it take to receive a replacement vehicle?

Accepted Answer

If your vehicle is unroadworthy and the required paperwork is completed, Marigold Services can typically provide a replacement car on the same working day. For long-distance cases, delivery is usually arranged within 24 hours.

Question 8

How does Marigold Services Ltd cover its costs?

Accepted Answer

Marigold Services Ltd processes the claim and sends the bill to the insurance company of the at-fault driver on your behalf.

Question 9

Who will process my claim?

Accepted Answer

Your claim will be processed by Marigold Services’ in-house team of specialised claim handlers.

Contact us

Get in Touch

Call Us Now

Email Us Now

Address

Our Social Media

Message Us

Our Services

Useful Links

Contact Info

Email Us Now

Address